BIRMINGHAM HOURS:

Sunday 1:30pm - 4pm : Monday - Thursday 8am - 4pm : 3rd & 4th Saturday 9am - 1pm (Spanish speaking)

BESSEMER (GRACE PLACE) HOURS:
Tuesday - Thursday 9am - 1pm : 1st Saturday 9am - 1pm

ONLINE APPOINTMENTS - are available 5 days in advance. Best is to try Tuesday-Saturday starting at 8:30am in order to schedule for the next week.

FOR Phone Appointment call Tuesday and Thursday 1pm to 4pm 205-777-3653.

PLEASE READ BEFORE MAKING AN APPOINTMENT

• Utility assistance is only allowed two times per year and 3x in a lifetime unless participant enrolls and completes the Thrive program with our partner ELI.

• Food assistance is allowed 4 times per year

• We will consider utility assistance from Alabama Power or Spire.

• Utilities must be on and all deposits, reconnect fees, establishment fees, and previous location service must be paid in full before consideration

• The person whose name is on the bill must be present when requesting assistance, not a third party.

• Our goal is to try to keep your utility services on - if we cannot do that then we will not be able to assist at this time with a partial payment.

• If you have received any other utility assistance within the last 6 months you do not qualify for assistance with us

Food/Utility Appointment: Bring ALL of the following documents:

1. Valid Driver's License or State Issued ID

2. Social Security or birth certificates for all household members

3. Proof of employment or loss of employment: last pay stub within last 90 days. Social Security income does not qualify you for utility assistance.

4. Current Alabama Power bill you are requesting assistance for

Food Only Appointments: Bring identification for all household members.

Para asistencia in espanol : Email Geovanny.Valverde@servingyou.org

IF YOU ARE UNABLE TO KEEP YOUR APPOINTMENT, please cancel by using the confirmation link found in your text or email.

-Utility appointments must be cancelled at least 48 hours in advance. -Food appointments must be cancelled at least 12 hours in advance.

Missing two appointments without cancelling will count as one of the 4 allowed food visits per year.

Missed appointments prevent others from receiving the help they need. Please be considerate and cancel if you are not able to attend your appointment.